Imagine you are in the middle of your drive enjoying the trip, and out of the blue, you feel jerks from your car and find yourself stranded on the road with your broken-down car. Vehicle breakdowns are inevitable. And dealing with an undrivable car is the most frustrating and stressful experience you may ever face. Thankfully, there are a number of local tow truck services to get you back on the road as soon as possible.
Although hiring a local tow truck company may seem like a simple task however, it can be a complicated and tedious process to deal with. From getting bids and quotes to checking the reliability, affordability, and timelessness of different towing providers can be time-consuming and difficult. In this process, drivers can make mistakes that can lead to terrible towing experiences.
So, in this blog, we’ll discuss the common mistakes motorists make while hiring a local tow truck company to help them with their car-related issues. When choosing a local towing company, drivers must avoid these common mistakes to protect their vehicle without breaking the bank.
You might be interested in learning the benefits of hiring a 24/7 towing service!
Mistakes to Avoid Before Hiring a Local Tow Truck Service
Roadside troubles are inevitable, but you can avoid these mistakes before hiring a tow truck service. Let’s look at common mistakes people make when choosing a tow truck service and how to avoid them before hiring a towing company.
Hiring the First Company that Appears on SERP
We know that when your vehicle breaks down, you only want to get help from a towing company as quickly as possible to escape the terrible situation and save your day. In a hurry, you may search for “local tow truck company near me” and go for the first company that shows up. We are not saying that all the companies are the same, but the companies on the top of Google searches usually are sponsored and they pay to get there. These companies don’t appear on the top results because of their service quality or good customer reviews.
Besides, some tow truck companies target motorists in emergencies and overcharge them where they have no choice but to pay. Getting troubled and distressed doesn’t mean that you should go for hiring any towing company that shows up. For this reason, we recommend not to rush, take a bit of time, and do quick research to ensure the company’s reliability, reputation, and service quality to avoid future problems.
Not Checking the Types of Tow Trucks
Another basic mistake made in a hurry is to overlook the types of tow trucks a company has. Different types of tow trucks are used for various purposes, like for towing cars involved in an accident, and if it is drivable, an integrated tow truck or a wheel lift tow truck can be used. A boom truck can be utilized to pull out a car from a ditch. And a flatbed tow truck can be used for both situations.
So, you must ensure that the towing provider you hire has the right tow truck per your vehicle type and situation. Each of the tow trucks has different capabilities. Therefore, you don’t need to make this mistake before calling a tow company. You first need to ask them about the tow truck they’ll use to transport your car to the auto shop or your desired destination.
Find out the difference between wheel lift vs flatbed tow truck
Not Informing Your Special Needs
You need to remember that not all tow trucks can tow all types of vehicles. Nor do they charge the same for all. For instance, a regular towing service company can’t handle heavy-duty cars, supercars, and special types of vehicles. Motorists always need to tell any custom need or service they want to have when calling a local tow truck company. They also need to check whether the respective company has the right equipment and technology to meet their needs or not.
Not Comparing the Towing Charges
One of the most important things to look at before hiring a nearest tow truck company is to compare the prices of different service providers to pick the best one. You must know about the service charges of other towing companies to make the final decision. In this regard, choose the company charging reasonable prices for a service without compromising the service quality.
However, you need to remember that a company charging a cheap price doesn’t always ensure quality service, nor does a company charging a lot guarantee a remarkable service. Therefore, you need to compare the pricing structure, service quality, reviews, experience, and technology it has before hiring.
Not Asking Relevant Questions
Towing needs special training and experience to do the task with safety and care. One must have the skills, expertise, and equipment to transport your vehicle from one palace to another. For this reason, you need to ask different questions before hiring a tow truck service. These questions may be about their:
- estimated time of arrival (ETA)
- prices
- auto insurance policy
- experience
- other details
Not Choosing the Company That is Prepared for Any Situation
Timeliness and 24/7 availability are the essences of the towing industry. If a towing company doesn’t have the right tools and is not available 24/7, it might not be the perfect fit for you. If your car has broken down in the wee hours of the night, the towing company should be available for help with proper lighting. Likewise, if you are stuck in a ditch, a company needs to have the winch to pull out your vehicle.
Not Checking Their Reviews
You need to invest a few minutes checking whether the company you want has good customer reviews. It will give you the peace of mind that the company offers professional services. You can search around their Google, Yelp, BBB, and social media pages to check the reviews. Skim through all the bad and good reviews before hiring a tow truck service to make the final decision.
Ignoring the Staff
When it comes to the company’s staff, the first crew members you meet are their customer service. You need to check out how qualified, responsive and vigilant their customer service is to answer your queries. If their customer service, dispatchers, tow truck drivers, and technicians behave well with you, they’ll be a great fit. If the company is not responsive and ill-mannered, it may not be a good fit.
Looking for the Best Network of Local Tow Truck Service?
SPN America Roadside is the on-demand network of local tow truck affiliates to help you with all your roadside and towing needs. Our tow truck providers are well trained, equipped, and experienced with state-of-the-art tools. We guarantee safety and security for your vehicle while offering towing and roadside assistance services.
Whether you need a tow, tire change service, winch out, auto lockout, or emergency service, rely on SPN America Roadside to save your day. We are the renowned towing and roadside assistance network in the US and famous for our experienced staff, state-of-the-art technology, responsive customer service, and the fastest ETAs. We charge an affordable fee for all our towing and roadside assistance services without compromising the service quality. Rely on SPN America Roadside to haul away all your roadside troubles.